Policies
Quality Management System
Our quality management system enables us to achieve, sustain and improve quality economically. The system allows for the planning, organising, and controlling of our organisation's productive process to eliminate factors that might prevent productivity and innovation, reduce profits, and, most importantly, prevent it from delivering satisfactory services to our clients. The quality system adopted by Waylink International Services Limited takes into account the specialised services it provides and considers the need to adhere to the required international professional standards.
Quality Assurance Policy Statement:
Quality Assurance, BS 5750/ISO 9000, is defined in BS4778 as: ‘All those planned and systematic actions necessary to provide adequate confidence that a service will satisfy given requirements for quality.’ Hence, our definition for quality is ‘Conformance with Requirements’, with the aim of understanding fully our client’s requirements before project commencement and executing the project in conformance with those requirements.
We are aware that survey operations often take place in unfavourable and stressful working conditions, where service quality is difficult to sustain and where even momentary lack of attention to safe working practices may lead to serious personal injury. It is our policy that quality is integrated into the fabric of our business. We are concerned not just with improving the internal work process but also with broad organisational and cultural changes necessary to achieve a continuous performance improvement. Quality is the responsibility of all personnel within our organisation.
Our definition of quality is therefore conformance with requirements, with the aim of understanding fully clients' requirements before project commencement and executing the project in conformance with these requirements. Non-conformance to quality cost money and damages reputation. This commitment to quality is our guiding principle in all our services. Our Goal is to provide high-quality services to our clients. We
achieve this because we are taught to check, check and check again until we are confident of our results. We always make redundant observations just to be sure that we got it right the first time.
Policy Statement:
In view of the sensitive nature of our services, we hereby assure our clients that our services are rendered with the utmost high standard of work ethics, in order to achieve positive and reliable results that will meet our clients’ satisfaction. We provide our services based on the commitment and trustworthiness of our Staff and Management in the organisation. To achieve our requirements and meet the required specifications of projects, we adopt:
Total Quality Management (TQM) Technique, which implies; On-site Data Capture, and drafting before demobilisation.
Quality Assurance Commitment:
Our company is concerned not just with the improvement of internal work processes, but also with the broad organisational and cultural change crucial to achieving a continuous performance improvement. Quality is the responsibility of all staff in our company. Therefore, commitment to quality is the cornerstone of all our services.
Health Safety and Environment Policy
It is the policy of Waylink International Service Limited to conduct its business in a socially responsible and ethical manner that protects safety, health and the environment. The goal is to be a leader within the industry by emphasising innovation and encouraging creative solutions, both of which improve our competitive position. In pursuance of this, it is the responsibility of our company to:
Integrate Safety, Health and Environment Protection into every aspect of our business activities.
Comply with all Safety, Health and Environment Laws or Regulations with due regard to the degree of enforcement.
Encourage employees to initiate and maintain an open dialogue within the company, public or our clients, regarding safety, health and environmental matters. This includes recognising and responding as appropriate to company and community concerns about such matters.
Inculcate in the minds of our employees and other individuals involved in our operations Safety Health and Environment awareness for their benefit and for the safety of the nearest person.
Provide all necessary personal protective equipment and tools for the use of our employees and other individuals involved in our operations.
Work on the principle that all accidents or mishaps could be prevented.
Establish and maintain contingency procedures to minimise harm from an accident that may occur.
Ensure that our Directors, Managers, Supervisors and Employees are committed to the company’s Safety Policy by a comprehensive compliance program including audits.
Conduct and periodically update safety training programs to help our employees have a clear understanding of the right and safe way to carry out their assigned duties, and also understand how the social, political and legal aspects of society’s environmental values affect our business. This training emphasises the company’s dedication to environmental compliance and risk management.
It is the specific responsibility of our management to ensure that safety is always a primary consideration through instructions and control. To fully integrate the policy into our business activities.
Employees at all levels are trained to recognise for all their work: - the implications for their own health and for that of others;
- The potential safety hazards;
- The impact our activities may have on the communities and the environment.
Activities identified as unhealthy, unsafe or environmentally destructive will not be started, or will be suspended until acceptable solutions are found.
Community Affairs, Safety, Health, Environment and Security management are an integral part of our business. Managers and Supervisors are to recommend ways to reduce and manage associated risks. They are held accountable for CASH targets.
Waylink International Services Limited built its CASHES regulations on Nigerian Legislation and Standards and engages in active dialogue with authorities on the formulation of new standards.
Adequate contingency and clean-up provisions are made to cope with the results of incidents that may nevertheless occur.
We promote the search for cost-effective solutions to Environmental Health and Safety concerns. Recognise and reward employees who find creative and economic ways to correct operational problems before they become compliance problems.
Every one of our employees must plan and perform his or her assigned duties in accordance with the company’s CASHES policy. It is the responsibility of every employee to maintain a safe working environment. An activity must be suspended if the employee believes that it cannot be carried out safely and must report this immediately to the safety coordinator.
Establishing a high level of commitment to CASHES policy minimises our exposure to regulatory burdens, increases our credibility with the public and gives us a profitability edge over our competitors. Safety is a line responsibility, which requires visible commitment and dedication.